Refund policy
100-day refund
If HOLD isn’t right for you, email hello@holdgloves.com within 100 days of delivery and we will refund what you paid.
When we’ll help
If your order arrives damaged, is defective, is incorrect, doesn’t arrive, or is materially different from its description, contact us and we’ll help make it right.
How to raise an issue
Email hello@holdgloves.com with your order number and clear photos where applicable. Once we have confirmed the issue, we will provide a refund or a replacement.
Sending anything back
You do not need to send the item back unless we provide a prepaid return label.
Refunds
Approved refunds are returned to the original payment method. When the problem is ours, meaning an order that is damaged, defective, incorrect, undelivered or materially different from its description, we refund the full amount you paid for it, including shipping. We do not charge a restocking fee, a return shipping fee, or any other fee on a refund. Your payment provider may require additional posting time.
A written copy of this policy
You are entitled to a written copy of this refund policy on request. Email hello@holdgloves.com and we will send it to you.
Your rights
This policy does not limit any rights you may have under applicable law.